1. GENERAL
Free-bookie.com respects the privacy of its users and follows applicable laws regarding collecting personal information. This Privacy Policy describes what information we collect and how we process and transfer this information.
The website free-bookie.com ("We", "website", "company", "bookmaker", "us", "our") is operated in accordance with this Privacy Policy. By continuing to use this website, you agree to the Privacy Policy. You also accept that we automatically collect some of your personal information provided by your web browser. If you do not wish to share this information or agree with the Privacy Policy, please, leave the website.
This Privacy Policy is the basis on which we manage information we collect or that is given to us. Free-bookie.com reserves the right to update or change it as we see fit. Our users are responsible for getting themselves acquainted with the latest version of the Privacy Policy. By continuing to use this website, you agree to its latest version.
2. INFORMATION WE COLLECT
Free-bookie.com collects, stores, discloses, and uses different information about its users. This information can be divided into the following groups:
1. Information given to us upon creating an account or sent to us via live chat or email. For example, your name, address, email address, and date of birth.
2. Any information sent to us via any communication channel.
3. Your history on our website.
4. Your password, username, and other login details. We can also collect your weblogs and activity logs.
5. Your answers to our questionnaires or any other assessment you choose to participate in.
3. USE OF PERSONAL INFORMATION
Free-bookie.com can use your personal information for various purposes, including but not limited to:
· Process your bets.
· Maintain, improve, assess, and deliver the functionality of the website.
· Personalise our marketing campaigns and how we communicate with you.
· Deliver personalised promotional offers, as well as information about promotions from our affiliates, partners, and associates. You should consent to receive these marketing materials before we can send them to you.
· Assess customer behaviour if you choose to include yourself in our surveys.
· Perform statistical analysis and conduct our research.
4. MARKETING
Our users receive our marketing materials unless they choose to exclude themselves from our marketing communications. We use various communication channels, such as text messaging, email, and push notifications, to deliver these materials. If you wish to opt out of these communications, send us an email.
By accepting prizes from us, you allow us to use your personal information for our marketing purposes without compensation.
5. HOW WE COLLECT INFORMATION
By using our website, you agree that we collect some of your personal information, including data that your browser or device sends to us automatically. We can also receive your personal information from third parties and use it as we see fit, such as to deliver content or offer customer support.
We also collect information that you give to us, such as your name, age, and address. We also have the right to store this information and use it to customise our website. We safeguard the information provided to us and use it in accordance with this Privacy Policy. We have security measures in place to protect your information and act according to international standards.
6. DATA RECIPIENTS
Free-bookie.com can disclose personal information we collect about our users, including data that doesn't identify you. We can also share your information with third parties, such as our partners and affiliates. Our partners include our parent companies, their parent companies and their subsidiaries, as well as companies with whom we have legal agreements.
Free-bookie.com has the right to disclose your information for the purposes described in this Privacy Policy. Our company members, such as Data Protection Officers, Money Laundering Officers, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers, also have access to your personal information to perform their duties.
Our company members have no right to disclose your personal information in any way not stated in this Privacy Policy. They signed confidentiality agreements to ensure the privacy of your personal information.
Free-bookie.com has the right to share your personal information with third parties in our processing chain, as well as transfer your information to countries within the European Union (EU) and European Free Trade Association (EFTA), as well as to countries outside the European Economic Area. Even though we aim to ensure safety of your data during these transfers, we cannot guarantee that. Thus, you agree to let third parties access, collect, process, and use your personal information when you use our website.
7. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
Free-bookie.com doesn't rent or sell your information to third parties. However, we can disclose it in cases required by law or to protect our interests or the interests of our employees, partners, and affiliates.
We can disclose your personal information in the following cases:
1. When required by law, including court orders, laws, or legal processes, such as responding to government requests.
2. To third parties, such as contractors and service providers, to support our business. We aim to ensure that your information stays safe when we disclose it.
3. To protect our or your safety, such as to investigate or prevent fraud or terrorist financing or as a part of anti-money laundering measures.
4. To let our service providers perform their marketing tasks.
5. In any way not described here when you give us your consent.
Free-bookie.com works with third parties and can disclose your information to let them perform their services. These third parties include but are not limited to hosting and serving providers, IT service providers, maintenance providers, payment system operators, and professional advisors. When we transfer your information to third parties, we make sure to operate in accordance with the Services Agreement and obey Data Protection Legislation.
Our website can have links and plugins to our websites, such as Facebook. They can send information to third parties that developed the plugin, even when you don't click on it. This information includes your IP address, browser type, and web page you are on. If you choose to click on the link or plugin, it will collect cookies. These plugins and links function in accordance with the Privacy Policy of a third party that provided it.
We can also disclose information to a third party in case of a merger, dissolution, acquisition, or transfer of some or all company's assets. In such an event, we will inform our users via email prior to it happening.
Our website can have links to other websites that you can click on. However, these websites can have their own privacy policies. We are not responsible for these policies. It is your responsibility to read them before using other websites.
8. DATA RETENTION
Free-bookie.com keeps personal information for the duration required by law or as needed by us. Both you and free-bookie.com can decide to close your account. In this case, your information won't be saved for longer than necessary. During this period, we will make sure to keep it secure, but we cannot guarantee that. We will also retain your personal information to be in compliance with applicable laws.
We act according to anti-money laundering regulations of the European Union that require us to retain your personal information for at least five years after the account was closed. During this time, you cannot ask us to delete your personal information from our databases.
9. SECURITY OF YOUR DATA
Free-bookie.com has measures in place to protect your personal information from unauthorised access, use, transfer, or disclosure. We also operate according to legal provisions on data protection. We store your information on our service behind firewalls and encrypt financial data using SSL encryption. We also constantly ensure that our website is safe to use and secure.
While creating an account, you are required to create your username and password. If desired, it is possible to set up two-factor authentication (2FA) to be extra protected. However, you are responsible for keeping this data confidential. Transfer this information at your own risk. Free-bookie.com doesn't guarantee the safety and security of information that was entrusted by you to a third party.
10. YOUR RIGHTS
We operate according to the General Data Protection Regulation that gives users a set of rights when they use our services. Users have the right to:
1. Access their personal data upon request.
2. Correct their personal information. However, we have the right to ask for proof of change, for example, in case of a change of your name or address. A utility bill can serve as proof of an address change.
3. Erase your personal information. However, this is not an absolute right. We are required to retain some information about you, so we sometimes cannot fulfil your request.
4. Restrict the processing of your information, such as in cases when it impacts your freedom. However, we can still store this information.
5. Stop processing your data for a certain period of time. This is possible in three situations: you want to correct your information, you want to delete unlawful information, or you want to keep the information on our website, but we don't need it anymore.
6. Transfer your information. This right is only applicable to information that you consensually gave to us.
7. Withdraw your consent, such as to stop receiving our marketing materials. However, it will not affect procedures performed before the withdrawal of consent.
Free-bookie.com has the right to ask for identification documents prior to fulfilling your requests. This safety measure helps us make sure that we don't disclose your information to third parties. We also have the right to request additional information while working on your request. If your request is complex and needs more time, we will notify you of delays.
11. WHEN TO CONTACT US
Regarding this Privacy Policy, users have the right no contact us in the following cases:
· To check the accuracy of information.
· To ask about how the information is used.
· To perform your right regarding your information.
· To change any information you've given to us.
If you have any questions regarding this Privacy Policy, you can always send us an email.
12. COOKIES
Free-bookie.com uses cookies to deliver better user experience and customise our services, as well as ensure the functionality of our website. Cookies are collected automatically during your time on the website and include your browser, referring website, and IP address. We also collect information regarding your preferences and our general demographic. We do not automatically collect your identifying information.
You give us permission to use cookies by continuing to use this website. You have the right to manage, delete, or disable cookies in your browser. However, some cookies are essential for ensuring the website's functionality. If you disable them, it will impair the work of this website. Here are two cookies type we collect:
1. Required. We need them for the website to function properly.
2. Functional. These cookies are used to analyse your behaviour on our website and learn about some of your preferences, such as your region and language.